Who we are and how to reach us
Vault Studio Pro (vaultstudiopro.com) is an independent sole proprietorship based in the United States ("we", "us", "our").
Email: support@vaultstudiopro.com — we're a web-based business and handle all contact by email rather than a public mailing address.
1. Agreement
These terms apply to your use of Vault Studio Pro at vaultstudiopro.com (the "app") and to any license you buy. By using the app or buying a license, you agree to them. If you don't agree, please don't use the app.
2. Availability
Anyone may use the free features. Paid licenses are currently available to customers in the United States.
3. Your content
Documents you create or open remain yours, and we claim no rights in them. Because your work is stored in your browser on your device, you are responsible for keeping copies. Clearing your browser's data, private browsing or browser storage limits can delete projects stored in the app, and we can't recover them.
4. Free features and the trial
Every editor is free to use without a license. Every Pro feature is unlocked for 7 days from the first time you open the app in a browser, with no payment details needed. We may change which features are free or Pro in the future, but a change will never remove a Pro feature you are entitled to keep under section 7.
5. Licenses and who may use them
A purchase gives you a license key that unlocks Pro features. A key is for one person, on the devices they personally use. A team needs one key per person. Don't share or publish your key. The plans are:
- Week Pass ($9, one time): every Pro feature for 7 days from when your key is issued at checkout. It does not renew.
- Pro Monthly ($15 per month): every Pro feature while the subscription is active.
- Pro Annual ($99 per year): every Pro feature while active, plus the keep-forever terms in section 7.
- Founders ($59 per year): the same as Pro Annual, at a price that stays the same for as long as you keep renewing without a gap. It is a limited launch offer.
- Lifetime ($299, one time): every current and future Pro feature, with no renewals, for as long as we offer Vault Studio Pro.
6. Subscriptions, automatic renewal and cancellation
Pro Monthly, Pro Annual and Founders are subscriptions that renew automatically. Your payment method is charged at the start of each new period until you cancel:
- Pro Monthly: Renews automatically at $15/mo until cancelled. Cancel anytime in your billing portal.
- Pro Annual: Renews automatically at $99/yr until cancelled. Cancel anytime in your billing portal.
- Founders: Renews automatically at $59/yr until cancelled. Cancel anytime in your billing portal.
How to cancel: use "Manage billing" in the app's plans dialog, which opens Stripe's customer portal, or email support@vaultstudiopro.com and we will cancel for you. You can cancel at any time.
Cancelling stops future renewals. Your license stays active until the end of the period you have already paid for, and you are not charged again. If we ever change the price of a subscription, we will email you before the new price applies to your next renewal, and you can cancel before then. The Founders price does not change for as long as your subscription renews without a gap.
7. Keep-forever terms
When a Pro Annual or Founders subscription ends, every Pro feature released on or before the end of your last paid period stays unlocked on your license key permanently. Pro features released after that date need an active license. The release date of each Pro feature is recorded in the changelog. Pro Monthly and Week Pass do not include keep-forever features.
Lifetime licenses don't expire. If we ever decide to stop offering Vault Studio Pro, we will announce it on this website at least 90 days in advance.
8. Payments and taxes
Prices are in US dollars. Sales tax is added at checkout where applicable. Payments are processed by Stripe. See the pricing page for current prices.
9. Refunds and revocation
Refunds are covered by the refund policy. Because license keys are checked on your device, a key can't be switched off remotely. Instead, if an order is refunded or charged back, or a key is shared publicly or obtained by fraud, we add the key to a revocation list that ships with app updates. A revoked key stops unlocking Pro features, including keep-forever features, once your app has that update. We don't revoke a paying customer's keep-forever features for any other reason.
10. Acceptable use
You agree not to:
- use the app to break the law or to infringe anyone else's rights;
- generate, forge, share, sell or publish license keys, or try to get around license checks;
- attack, overload or try to gain unauthorised access to our website or license server.
If you find a security problem, please report it responsibly as described on the contact page.
11. Third-party services
Payments are handled by Stripe. Dictation uses your browser's speech service (Google in Chrome, Apple in Safari). Those services are governed by their own terms.
12. No warranty
We work hard to make Vault Studio Pro reliable, but the app is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don't promise that the app will be error-free or always available, that file conversions will be exact, or that redaction or encryption will meet any particular legal or regulatory requirement. Check important output before you rely on it, and keep your own backups.
13. Limitation of liability
To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits or business, arising from your use of the app. Our total liability for any claim relating to the app or these terms is limited to the amount you paid us in the 12 months before the claim. Some places don't allow these limits, so they may not apply to you, and nothing in these terms limits rights you have under consumer protection law that can't be waived.
14. Disputes
If a disagreement comes up, please email us first so we can try to resolve it informally — most issues are solved this way. Nothing in these terms limits any right you have under the consumer protection law that applies to you.
15. Changes to these terms
We may update these terms. We will post the new version here and update the date at the top, and note significant changes in the changelog. Changes don't take away anything you have already paid for, including keep-forever features.