Try it free first
Every Pro feature is unlocked for 7 days after you first open the app, with no payment details needed. Please use the trial to check that the app works with your files before you buy.
What you can get refunded
| Plan | Refund window |
|---|---|
| Week Pass | Within 24 hours of purchase. |
| Pro Monthly | First payment: within 14 days. Monthly renewals are not refunded, but you can cancel at any time and keep Pro until the end of the month you paid for. |
| Pro Annual | First payment, and each yearly renewal: within 14 days of the charge. |
| Founders | First payment, and each yearly renewal: within 14 days of the charge. |
| Lifetime | Within 14 days of purchase. |
Within these windows, refunds are in full and no questions asked. You don't need to give a reason.
How to ask for a refund
Email support@vaultstudiopro.com from the address you used at checkout, or include that address or your Stripe receipt number in the message. We will confirm by email once the refund is issued.
How refunds are paid
Refunds go back to your original payment method through Stripe. Your bank usually shows them within 5 to 10 business days. Refunding a subscription also cancels it, so you won't be charged again.
Cancelling without a refund
You can cancel a subscription at any time with "Manage billing" in the app's plans dialog, or by emailing us. Cancelling stops the next renewal, and you keep Pro until the end of the period you've paid for. Cancelling on its own doesn't trigger a refund. If you are within a refund window and want your money back, email us. See the terms of service for the full renewal terms.
What happens to your license
A refunded order's license key is revoked in a later app update, including any keep-forever features it carried. The same applies to orders that are charged back. Your documents are not affected: they stay in your browser, and every free feature keeps working.
Where this applies
Pro licenses are currently available to customers in the United States. This policy doesn't limit any rights you have under consumer protection law.